General Disclosure Key Financial Services Limited FSP 771131

License Status and Conditions

Key Financial   holds a license (FSP 771131), issued by the Financial Markets Authority (FMA), to provide financial advice services.
Business is done through its Director, Sukhpreet Sidhu (FSP 208345), who is also a Registered Financial Adviser.

Our contact details are:

Key Financial Services Ltd
Address: 1/12 H Puhinui Road Manukau , Auckland
Telephone: 0800031747 ; Mobile : 021 871 092
Email: info@keyfinancial.co.nz

My Profile

Sukhpreet Sidhu (FSP 208345), T/A Key Financial, is one of the leading Mortgage and Insurance adviser with over 15 years’ experience in Financial Industry. Starting Key Financial making it a successful financial advisory business with industry recognition in achieving milestones.  Keeping Key Financial motto as “Key to all your financial needs “

We provide financial advice on Residential and Personal Loan products, Personal Risk Insurance Products and General Insurance Products.
We encourage you to read the information given below. It may help you decide whether your financial needs may be met by engaging with us.

Nature and Scope of Financial advice service

We engage financial advisers to provide financial advice on the following financial products:

General Insurance Products

These are policies that insure your personal assets (e.g. home, home contents, motor vehicle, and boat).
We, through our advisers or referral provide advice service about general insurance products only from the following providers.

  • Tower Insurance
  • Stylecover by AON

Residential and Personal Loan Products and Personal risk

We, through our advisers, provide financial advice service about residential and personal loan products only from the following providers.

  • ANZ Bank New Zealand Limited
  • ASAP Finance Ltd
  • ASB Bank Limited
  • Avanti Finance Ltd
  • SBS Bank
  • Basecorp Finance Ltd
  • Bank of New Zealand
  • Bluestone Mortgages
  • Cressida Capital
  • DBR Limited
  • First Mortgages Trust
  • Funding Partners
  • Heartland Bank
  • The Cooperative Bank
  • Southern Cross Financial Limited
  • Unity
  • Pepper money
  • Plus, Finance
  • Prospa
  • Resimac
  • Westpac New Zealand Limited
  • AIA Services New Zealand Limited
  • Partners Life
  • Cigna

We do not provide financial advice related to:

  1. Investment and saving products (e.g., Shares, Bonds, Managed funds, Deposits etc.)
  2. Estate planning (e.g., Wills, Enduring Powers of Attorney, and Trusts of any description)

You will need to consult specialists if you would like advice on above products or any other product not covered under our services.

Fees, expenses, or other amounts payable

We do not normally charge our clients any fees, expenses or other amounts for the financial advice and other services we provide. Instead, our services are paid for through the commissions and other payments we receive from the lenders we assist you to obtain financing from, and from the insurers whose policies we help you take out.

The following circumstances are the main exceptions to our no fees policy:

  • You decide not to take the loan arranged by us, or
  • We arrange the loan from non –bank or
  • You refinance or pay off a loan within 27 months of taking it out, or
  • You cancel a personal risk insurance policy within 24 months of start of the policy

Detailed information about the nature and amount will be provided at the time of the advice

Conflicts of Interest and Commissions or other Incentives

For life and health insurance and general insurance financial advisers receive commission from the providers on whose products we give financial advice or referred to. To ensure there is no conflict of interest and we prioritise our clients’ interest we do the following:

  • Inform clients about any actual or potential conflicts. This is done even if these conflicts have not influenced the opinions we have expressed or recommendations we may have given our client.
  • Inform our client if we become aware of a conflict of interest in providing them financial advice.
  • We manage the situation to ensure that our client continues to get the appropriate financial advice that they seek. We discuss the conflict of interest with our client and our plan to manage it.
  • We will proceed with the engagement only when our client gives us written acceptance of our plan to manage the conflict of interest and when our client is happy to proceed with the engagement.
  • We try exclude ourselves from business decisions which impact on our immediate family members or entities associated with our immediate family members.

Complaints Handling and Dispute Resolution

We take all complaints seriously and work to resolve them as quickly as possible. If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial advisor so he/she can try to put things right.

How your complaints will be handled

We will deal with your complaints using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analysing the information you provided us, and
  • We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 30 days of its office receipt and advise you, in writing our proposed resolution to your complaint.
If we cannot resolve your complaint within 30 days of receipt (or any other additional time you have given us thereafter, at our request) you can contact the Financial Service Complaints Limited (FSCL).
FSCL provide an independent external dispute resolution service to consumers what complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact that FSCL at:

Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
Telephone: 0800 347 257 or 42737257
Address: Level 4, 101 Lambton Quay, Wellington 6011
PO Box 5967, Wellington 6140

Duties

We and our financial advisors are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • Meet the standards of competence knowledge and skill set out in the Code of Professional Conduct for Financial Advice Service (Code of Conduct), which forms part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you good advice.
  • Give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected would the giving off advice; and
  • Exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice what in the same circumstances; and
  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct to treat you as well as we should and to provide you with suitable advice.