General Disclosure-Key Financial Services Limited FSP771131

License Status and Conditions

Key Financial Services Limited holds a license (FSP 771131), issued by the Financial Markets Authority (FMA), to provide financial advice services.

Key Financial Services Limited (FAP) conducts its business through its director and adviser Sukhpreet Sidhu (FSP 208345), and Financial Adviser Anil Kumar Ram (FSP 592829).

General information is also provided to customers through our digital publications.

Our contact details are:

Key Financial Services Limited

Address: 10D Sharkey Street, Manukau, Auckland 104

Telephone: 0800031747 Mobile: 021871092

Email: info@keyfinancial.co.nz

Nature and Scope of Financial Advice Service

We engage financial advisers to provide financial advice on the following financial products:

We (Key Financial Services Limited) provide financial advice on Residential and Personal Loan products.

Key Financial Services Limited has a referral arrangement with Tower Insurance for Fire and General Insurance. Key Financial limited has a referral arrangement with NZ Funds for Kiwi Saver and Investment.

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging us.

Residential and Personal Loan Products

We, through our advisers, provide financial advice service about residential, personal, and business loan products only from the following providers (also known as lenders):

  • ANZ Bank New Zealand Limited ASB Bank Limited
  • Bank of New Zealand
  • Pepper Money
  • Prospa
  • Basecorp
  • Westpac
  • Resimac
  • Unity
  • Avanti Finance Ltd
  • SBS
  • KiwiBank
  • First Mortgage Trust
  • ASAP Finance
  • Bank of China
  • DBR

We do not provide financial advice related to:

  1. Investment and savings products (e.g., Shares, Bonds, Managed funds, Deposits )
  1. Estate planning (e.g., Wills, Enduring Powers of Attorney, and Trusts of any description)

You will need to consult appropriate specialists if you would like advice on “A” and “B” above products or any other product not covered under our services.

Fees, expenses, or other amounts payable

We do not normally charge our clients any fees, expenses or other amounts for the financial advice and other services we provide. Instead, our services are paid for through the commissions and other payments we receive from the lenders we assist you in obtaining financing from.

Commission:

The following circumstances are the main exceptions to our no fees policy.

  • You decide not to take the loan arranged by us, or
  • We arrange the loan from the non- bank or
  • You refinance or pay off a loan within 27 or in some cases 28 months of taking it

Conflicts of Interest and Commissions or other Incentives

The financial advisers receive commission from the providers on whose products we give financial advice or referred to. To ensure there is no conflict of interest, and we prioritize our client’s interest we do following:

  • Inform clients about any actual or potential This is done even if these conflicts have not influenced the opinions we have expressed or recommendations we may have given our client.
  • Inform our client if we become aware of a conflict of interest in providing them with financial
  • We manage the situation to ensure that our clients continue to get the appropriate financial advice that they We discuss the conflict of interest with our client and our plan to manage it.
  • We will proceed with the engagement only when our client gives us written acceptance of our plan to manage the conflict of interest and when our client is happy to proceed with the engagement.
  • We try to exclude ourselves from business decisions which impact on our immediate family members or entities associated with our immediate family members.

Residential and Personal Loan Products

We will receive Commission from the lenders who provide residential and personal loan products. If you decide to take out a residential or personal loan, then the lender will Pay Commission based on the amount of loan settled with that lender or lenders. Our adviser takes drawings from Key Financial Services Limited.

From time to time, various product providers (described previously) may also reward us and/ Key Financial Services Limited for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the Client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interests. We maintain a register of conflicts of interests and the gifts and incentives received.

Complaints Handling and Dispute Resolution

We take all complaints seriously and work to resolve them as quickly as possible. If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial advisor so he/she can try to put things right.

How your complaints will be handled

We will deal with your complaints using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analyzing the information you provided us, and
  • We may contact you to get additional information about your

We aim to resolve your complaint within 30 days of its office receipt and advise you in writing our proposed resolution to your complaint.

If we cannot resolve your complaint within 30 days of receipt (or any other additional time you have given us thereafter, at our request) you can contact Financial Service Complaints Limited (FSCL).

FSCL provides an independent external dispute resolution service to consumers what complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.

You can contact that FSCL at:

Email: complaints@fscl.org.nz Website: www.fscl.org.nz Telephone: 0800347257 or 42737257

Address: Level 4, 101 Lambton Quay, Wellington 6011

PO Box 5967, Wellington 6140 Duties

We and our financial advisors are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • Meet the standards of competence knowledge and skill set out in the Code of Professional Conduct for Financial Advice Service (Code of Conduct), which forms part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you good advice.
  • Give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected would the giving off advice; and
  • Exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice what in the same circumstances; and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct to treat you as well as we should and to provide you with suitable advice.